January 1 , 2026
In order to be able to offer you and your customers even faster and more efficient support, we have combined and expanded our accessibility and communication options globally. Through these adjustments, we are able to provide even more efficient Global Technical Support in BouMatic.
Please note that primary communication should start with the support request form. The phone number should generally only be used in emergencies, outside the office hours or when you need urgent support during a farm visit. Outside these office hours, the phone calls will be forwarded to the product specialist for BVS and feed automation support.
1. Do you have a regular support request: use the support request ticket system
For all technical support requests including conventionnal and robotic, please fill out a ticket request available through the link below
Support Request Ticket:
Product Pulse
The ticketing system will automatically forward your request to our global support group shared mailboxes. This ticket request also applies to support visits to customers.
Once your ticket has been received, the Technical Support will contact you for further information.
Why a ticket system in technical support?
By using a ticket system, we can process and track incoming requests more efficiently. This allows us to systematically document issues, monitor progress, and ensure that no request is lost. Additionally, the collected data enables us to create valuable statistics and build a comprehensive troubleshooting database, helping us resolve recurring problems more quickly
Dairy Solutions: New e-mail address
- Dairy Solutions BouMatic: dairysolution@boumatic.com
- Layout design and planning support
- Processing Within office hours on working days
